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What is
Quest?
Quest is
a quality initiative for the sport and recreation industry. Quest
is designed by and for the industry to help leisure facility managers,
the managers of health and fitness centres and those working in
sports development to assess, improve and continue to improve
the quality of service provided to customers.
Quest defines
industry standards and good practice, and encourages their application
in a customer-focused management framework.
The Sports Councils in England, Northern Ireland, Scotland and
Wales endorse Quest and provide financial support to develop and
operate the scheme.
But how
will Quest help to achieve quality?
There are
two Quest Manager Guidance packs covering the following areas:
- leisure facilities;
- sports development;
The packs
provide the industry standards and best practice information against
which managers and officers self-assess their own operations in
order to:
- make informed
judgements about how they are performing against recognised industry
standards;
- identify
areas for improvement;
- draw up their
own plans of action to raise the standards of their service.
The Scheme
encourages managers to consider their service from the customer's
point of view, asking key questions such as:
"If it is
not what the customer wants - why are we doing it?"
Quest also
offers the opportunity to receive an external objective assessment
and, as the scheme develops, there will be opportunities to:
- exchange
information on quality issues;
- promote good
practice;
- identify
areas where the industry could improve;
- develop advice
and guidance in these areas to help raise standards.
The Manager's
Guidance Packs will be regularly updated as the standards develop,
and participants will be invited to contribute to the future development
of the standards to ensure they genuinely reflect industry best
practice and customer needs.
Contact: [email protected]
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