Get in Touch With Us

This page explains how to contact the Sites Not On Gamstop team, what we can help with and where to go when we cannot. We publish research-based guides to casinos not on GamStop for readers in the UK, so most messages we receive are about our reviews, out-of-date information or how we rank sites.

We are an independent information site. We do not run any casino, hold anyone's money or have access to any player account. That shapes what we can do for you, and it is worth reading before you write.

What we can help with

• Corrections: if a bonus term, payment method, licence detail or other fact on a page looks wrong or has changed, tell us which page and what you found. Include a source if you have one, such as the casino's own terms.
• Questions about our reviews: how we assessed a site, why it sits where it does, or what a term such as wagering requirements or a bonus cashout limit means.
• Suggestions: topics you would like covered, such as withdrawal checks, currency conversion on GBP accounts or how KYC works.
• Reader experiences: if you have had a problem with a casino we feature, let us know. We treat it as a lead to investigate, not as proof, and it may prompt us to re-check the page.
• Business and editorial enquiries: please say who you are and what you propose. Commercial relationships do not decide rankings, and we cannot sell a position.

What we cannot do

We cannot get a withdrawal released, reopen a closed account, reverse a bonus decision or act as a go-between with a casino. If you have a dispute, the route is the casino's own complaints procedure first. Keep screenshots, dates, transaction references and copies of the terms that applied when you claimed the offer.

If the casino does not resolve it, check which regulator or alternative dispute body it names in its terms. Sites licensed overseas, including those not covered by the UK Gambling Commission, often offer fewer routes for UK customers than a GB-licensed operator. Please be realistic about that before you deposit.

Writing a message we can act on

1. Give the page name or address and the casino concerned.
2. Say what you saw, and the date you saw it.
3. Add the source, such as a quote or screenshot of the casino's terms.
4. Tell us whether you want a reply and how to reach you.

Never send passwords, full card numbers or identity documents. We will never ask for them.

What to expect after you write

A person reads each message. We do not publish a guaranteed reply time, but we prioritise factual corrections because out-of-date terms can cost readers money. Our pages carry a fact-check date, and where a bonus or condition changes we update it. If a casino's advertised offer differs from what we show, the casino's current terms take precedence, so check them before you claim.

Looking for a casino rather than a contact?

If you came here to compare sites, our guide to trusted non GamStop casinos in the UK covers licensing, bonus conditions, payments and withdrawals in detail. Bear in mind that a casino not on GamStop is not covered by the GamStop self-exclusion scheme, and accepting British players is not the same as being authorised by the UK Gambling Commission to serve them.

If gambling is causing you harm

If gambling is affecting your money, relationships or mental health, please speak to someone who can help now instead of waiting for a reply from us. GamCare runs a free, confidential National Gambling Helpline on 0808 8020 133 and online chat. You can also use limits, self-exclusion through GamStop and gambling blocking software to protect yourself. Gambling should never be treated as a source of income or a way to solve debt.

This site is for adults aged 18 and over. Some links on our pages may earn us commission, which does not affect how we rate or rank a casino.